Exeter provides individual and group coaching to provide leaders with the focused support needed to improve their performance, thereby impacting results within their departments, functions, or business units. Our performance coaching services provide an in-depth and customized program to help leaders in three distinct yet interrelated ways:

• Understanding their leadership strengths and challenges (through a 360 assessment process)
• Understanding the strengths and challenges of areas they lead (through review of relevant organizational data)
• Understanding how to leverage their leadership strengths to improve opportunities in their spheres of influence (through manageable behavior changes)

Exeter’s coaches guide participants in setting goals that match their highest potential, creating realistic plans to achieve those goals, and holding them accountable for accomplishing them within a defined time frame. Participants benefit by reversing potentially derailing behaviors and learning new behaviors for their toolkits. Performance coaching can be leveraged for onboarding new leaders and enhancing tenured leaders’ proficiencies.

The Exeter Group’s Supplier Inclusion support leverages change management principles to create enterprise-wide alignment around supplier engagement. Every project starts with the formation of a cross-functional team consisting of leaders from Supply Chain, Communications, Health Equity, Finance, IT, and Legal. We conduct a current state assessment, leveraging quantitative data (spend) and qualitative data (stakeholder interviews and surveys), to help organizations identify where they are today, and the organization’s opportunities for improvement.

Exeter then guides the organization in revising or developing a sourcing strategy that highlights potential impact on the communities in which they reside. The organization will have clear expectations on impact for the next 5 years, a methodology for continuous quality improvement of their strategy post engagement, and a thorough understanding of how to maximize economic and health equity impact in their communities.

Retained Search Solutions

Hiring and developing the right professionals is critical to your organization’s success. We provide solutions that offer a constant stream of game-changing professionals. Exeter’s talent acquisition solutions support talent delivery of individual contributors to senior executives.

Each search engagement we conduct provides your organization with a pool of highly qualified candidates for your organization. Exeter provides full life-cycle recruitment or can partner with your internal recruitment team to support them in a specific phase of the recruitment process such as talent mapping or candidate pool augmentation.

Recruitment Process Optimization

Exeter can help you develop and/or improve your recruitment processes with focus on:

• Aligning agile processes with the needs of hiring leaders
• Enhancing candidate experience
• Implementing automation to increase recruiter’s time to focus on high-value tasks
• Training hiring stakeholders on best practices

Leveraging data-driven practices, clear communication, and standardized interview processes, we support organizations in reducing time-to-fill while improving quality-of-hire. Continuous feedback and process evaluation further enable recruiters to adapt to market demands and build a more efficient, equitable, repeatable, and scalable hiring strategy.

The Exeter Group partners with HR and Learning & Development leaders to build workforce capability and improve performance in ways that strengthen employee engagement, patient experience, quality of care, and health outcomes. We support organizations through the design, delivery, and evaluation of strategic, evidence-based training and education initiatives aligned to business and workforce goals.

Exeter training solutions are designed to help employees and leaders build practical skills in a supportive, peer-based learning environment. Our research- and data-informed curricula minimize traditional lecture-based instruction and emphasize experiential, adult learning approaches that drive behavior change. Content is dynamic, interactive, and immediately applicable, incorporating tools and activities that support on-the-job application and sustained learning transfer. Programs can be delivered through multiple modalities, including eLearning, instructor-led sessions, blended learning, Train-the-Trainer, and Train-the-Coach models—allowing HR and L&D teams to scale and sustain learning across the organization.

We offer training solutions that support both workforce-wide awareness and compliance needs, as well as leadership development and capability building.

Workforce Awareness and Sensitivity Topics

• Cultural Competence
• Inclusive Language
• Cross-cultural Communication
• Microaggressions and Micro-inequities
• Reproductive Justice
• Multigenerational Workforce
• Individuals with Disabilities
• Psychological Safety
• Sexual Harassment

Leadership Development Topics

• Trust-building
• Self-awareness
• Demonstrating Vulnerability
• Strategic Planning
• Emotional Intelligence
• Decision-making
• Problem-solving
• Conflict Resolution
• Resilience

Exeter places a strong emphasis on measurement and accountability. All training solutions include a continuous feedback loop that captures participant input, learning outcomes, and behavior change over time. We evaluate effectiveness at the individual level and assess return on investment and progress at the organizational level. Exeter develops interactive dashboards that visualize training metrics, enabling data-driven decision-making and ongoing optimization of learning strategies using both qualitative and quantitative insights.

Sample Training and Education Dashboard

Exeter’s organizational development and leadership development expertise is an added benefit to organizations as they implement culture-building initiatives. Not only do we identify needs, but we also have the capability to meet those needs through strategic and tactical support. Exeter supports Human Resource, Organizational Development, and Supply Chain leaders (among others) in completing engagements that are critical to the organization’s success.

We subscribe to a Continuous Quality Improvement (CQI) approach in which we collect data, design and implement solutions, and measure their impact. This level of support represents another way Exeter helps build capabilities for the workforce, patients, members, and suppliers within healthcare delivery and healthcare adjacent organizations.

We serve as an extension of staff and project teams to create and implement programs and initiatives. Whether we work behind the scenes or assume visible roles, we will continue to support clients to get work done. Our intent is to leave the client with the needed tools (e.g., processes, templates, internal controls) to sustain Exeter’s initial efforts on their own or with little guidance.